Contact

Contact Us

Whether you're deciding on a size or waiting on a parcel, you'll get a straight answer from someone on our team — not an automated reply.

Get in touch

Before you order

Sizing and fit
The most useful question you can ask us. Tell us the size you normally wear and which brand it's from, along with what you're deciding between — we'll tell you honestly which way to go, including when the answer is that something runs small.

Fabric, care and detail
Composition, weight, how a piece drapes, how it handles washing. These are the things that decide whether a purchase works, and they're what product pages are worst at explaining. Ask us instead.

After you've ordered

Tracking your parcel
Your tracking number arrives by email once your order is dispatched. Allow up to 48 hours for the first scan to appear — a quiet tracking page in the first day or two is normal, not a sign that something has gone wrong.

If your parcel stalls or the tracking says delivered but nothing arrived, send us your order number. We'll open an investigation with the courier ourselves; there's no need for you to chase them.

Returns and refunds
Contact us before posting anything back and we'll send you the correct return address and a reference. You have 30 days from delivery, and you don't need to give a reason. Full conditions are in our Returns & Refunds policy.

Something damaged, faulty or wrong
Send a photograph along with your order number. You'll choose between a replacement and a full refund, and we cover the return postage. No lengthy explanation required.

Anything else
Press enquiries, partnership proposals, or feedback on the site — same address, and we'll pass it to the right person.

Helping us help you faster

Two small things make a noticeable difference to how quickly we can resolve something.

Lead with your order number. It sits at the top of your order confirmation email. Without it, we're searching by name and email address, which typically adds a day to the reply.

Attach a photograph for anything visual. Damage, an incorrect item, a question about a finish or colour — an image resolves in seconds what a written description often can't.

Our policies

• Delivery Information — processing times, tracking, and what happens if a parcel goes astray
• Returns & Refunds — your 30-day window, statutory rights and how refunds are processed
• Privacy Policy — what we collect, why, and what you can require us to do about it
• Terms of Service — the terms your purchase is made under

---

Business information

---

The Plovena team