Delivery Policy
Delivery Policy
Delivery Information
At Plovena, we aim to deliver your order safely and efficiently. Please read the information below regarding our processing times, estimated delivery, and delivery terms before placing your order.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully confirmed. Orders are processed Monday to Friday, excluding weekends and UK public holidays. Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking number.
Estimated Delivery Times
- Order Processing: 1–2 Business Days
- Estimated Delivery: 5–12 Business Days
- Tracking: A tracking number will be provided once your parcel has been dispatched.
Please note that delivery times are estimates and may vary depending on your location, courier operations, customs procedures, weather conditions, or periods of exceptionally high demand.
Delivery Charges
We proudly offer FREE delivery on all orders. No minimum spend is required.
Tracking Your Order
Once your parcel has been dispatched, you'll receive a confirmation email containing your tracking details. Please allow up to 48 hours for tracking information to become available.
Delivery Address
Please ensure that your delivery address is correct before completing your purchase. If you've entered incorrect information, contact us as soon as possible at support@plovena.com. While we'll always do our best to help, we cannot guarantee address changes once an order has entered processing.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery information. If a parcel is returned or cannot be delivered due to an incorrect or incomplete address, additional delivery charges may apply before the parcel can be resent.
Delivery Delays
Although we work hard to ensure prompt delivery, delays caused by couriers, customs authorities, severe weather, transport disruptions, or other circumstances beyond our reasonable control may occasionally occur. Such delays do not qualify for cancellation or compensation once your order has been dispatched.
Busy Periods
During seasonal promotions, bank holidays, and other busy periods, processing and delivery times may be longer than usual. We recommend placing your order in advance if you require it by a specific date.
Lost or Stolen Parcels
Plovena is not responsible for parcels marked as successfully delivered by the courier. If your tracking confirms delivery but you have not received your parcel, please get in touch with the courier directly to begin an investigation.
Damaged or Incorrect Items
If your parcel arrives damaged or you receive an incorrect item, please contact us within 10 days of delivery and provide clear photographs of the product and its packaging. We'll review your request and resolve the issue as quickly as possible.
Need Assistance?
If you have any questions regarding your order or delivery, our customer support team will be happy to assist you.
Customer Support Hours:
Monday–Friday: 9:00 AM – 7:00 PM (GMT/BST)
Contact Details
Store Name: Plovena
Company: Plovena LTD
Address: 42 Rowan Meadow, Bristol, BS7 9QX, United Kingdom
Email: support@plovena.com