Payment Methods
Last updated: 31 August 2026
All payments on plovena.com are processed over an encrypted connection (SSL/TLS) by PCI-DSS compliant providers. Your card details never reach our servers.
What we accept
Cards Visa, Mastercard, American Express
Digital wallets Apple Pay, Google Pay, Shop Pay
Other PayPal
Which methods appear at checkout may vary depending on your device and location.
No method carries a surcharge — we don't add fees for any of them.
How checkout works
- Add your items to the basket and go to checkout
- Enter your delivery and billing details
- Choose a payment method
- Confirm — card payments are typically verified through 3D Secure with your bank
- You'll receive an order confirmation by email straight away
Payment is taken when you place your order. Once it's authorised, your order goes into processing in line with our Delivery Information.
Prices and VAT
All prices are shown in pounds sterling and include VAT at 20%. The total at checkout is exactly what you pay — no hidden charges, no transaction fees, and nothing collected on delivery.
Delivery is free.
Security
Our payment providers maintain PCI DSS compliance, the industry standard for handling card data. Card payments are additionally protected by 3D Secure, so your bank confirms each transaction directly with you.
We receive only a payment confirmation, the last four digits and the card type. Your full card number never reaches us.
If your payment doesn't go through
It's usually one of these:
- Card details entered incorrectly — check the number, expiry date and CVV
- Card expired, or insufficient funds available
- Billing address doesn't match what your bank has on file
- Your bank has blocked the transaction — a quick call generally clears it
- Online or international payments are switched off in your banking app
Don't place several orders in a row before you're certain the earlier attempt failed. Each attempt can place a hold on your account. These clear automatically, usually within 3 to 7 working days, but several at once can tie up your balance.
If it keeps failing, get in touch and we'll work through it with you.
Charged but no confirmation?
Check your spam folder first. If nothing has arrived after a couple of hours, email us the amount and the date and we'll trace your order.
A pending charge isn't always a completed payment — failed attempts often leave temporary holds behind that clear on their own.
Duplicate or unexpected charges
If you believe you've been charged twice, send us:
- Your name and order number
- The date and amount of each charge
- A screenshot showing them, with your card details covered
We'll check our records and put it right.
Please contact us before opening a dispute with your bank. We can usually resolve things directly and considerably faster — a bank dispute typically takes 30 to 90 days. That said, nothing here affects your right to raise a dispute if you need to.
Refunds
Refunds go back to the payment method used for your original purchase, in pounds sterling. Timing and eligibility are covered in our Returns & Refunds policy.
Where a card has expired or an account has closed, get in touch and we'll arrange an alternative with you.
Changes to this policy
We may update this policy from time to time. The current version is always on this page with the date at the top.
Changes don't apply retroactively to orders already placed.
Contact
Email: support@plovena.com Phone: +44 117 952 9360 Opening hours: Monday to Friday, 9:00 am–5:00 pm UK time Typical reply: Within 1–2 working days
Plovena LTD Glass House, Bristol BS1 3BX, United Kingdom